Manon Willemina

1. General

These conditions apply to every offer, treatment and transaction between Manon Willemina and a client to which Manon Willemina has declared these conditions applicable, insofar as the parties have not expressly deviated from these conditions in writing.

 

2. Efforts studio

Manon Willemina will carry out the treatments to the best of his knowledge and ability and in accordance with the requirements of good workmanship and on the basis of the state of the art known at that time. Manon Willemina will inform the client as much as reasonably possible about the financial consequences of the change or addition to the treatment.

 

3. Payment

Manon Willemina lists all prices of treatments and products visible in the salon. The stated prices include VAT. Manon Willemina clearly states price changes 14 days before the effective date in the salon. Price changes are also made known to customers in the file by post. Offers in advertisements are valid during the indicated term and/or while stocks last.

Immediately after the treatment, the client must pay for the treatment and any products in cash or by debit card.

 

4. Staff in the studio

Manon Willemina has the right to have certain activities performed by employees without prior consultation with the client, if Manon Willemina deems this desirable for the proper execution of the treatment.

 

5. Personal data and privacy

Before the first treatment, the client provides Manon Willemina with data, which Manon Willemina indicates are necessary, or which the client should reasonably understand to be necessary for the careful execution of the treatments.

If Manon Willemina records this personal data of the client in an automated system and/or on a customer card, this confidential data of the client will be treated in accordance with the guidelines in the Personal Data Protection Act. Manon Willemina will not sell or rent the client's data to third parties without the prior written consent of the client

 

6. Secrecy

Manon Willemina is obliged to maintain the confidentiality of all confidential information that the client has communicated during the treatment. Information is considered confidential if this has been communicated by the client or if this results from the nature of the information. Confidentiality lapses if, on the basis of a statutory provision or a court decision, Manon Willemina is obliged to provide the confidential information to third parties.

 

7. Liability

Manon Willemina is not liable for damage, of whatever nature, caused by Manon Willemina relying on incorrect and/or incomplete information provided by the client about relevant physical disorders and/or medication use.

Manon Willemina is not liable for loss, theft or damage to personal property that the client has taken to the studio.

 

8. Warranty

Manon Willemina gives the client a 5-day guarantee on the treatment and the products. This warranty is void if:

• The client has not or not properly followed the advice for home skin care as described on the site and in the advice folder.

• The client has not followed the advice to seek medical help within five working days.

• The client has not used the products in accordance with the instructions for use or advice from Manon Willemina.

 

9. Damage and theft

Manon Willemina has the right to claim compensation from the client if the client damages furniture, equipment or products. Manon Willemina always reports theft to the police.

 

10. Complaints

If the client has a complaint about the treatment or a product, this must be reported in writing and personally to the owner of Manon Willemina as soon as possible, but within five working days after discovery. Manon Willemina must be given the opportunity by the client to personally assess the complaint on the basis of analysis and history of any physical complaints. Manon Willemina must provide the complainant with an adequate answer within five working days. If a complaint is justified, Manon Willemina will perform the treatment again as agreed, unless this has become demonstrably pointless for the client and the client makes this known in writing. If Manon Willemina and the complainant cannot reach an agreement, the complainant can submit the dispute to the legislator or mediator.

 

11. Proper Behavior

The client should behave properly in the studio according to generally accepted standards. If, after repeated warnings, the client continues to exhibit inappropriate behavior, Manon Willemina and her persons employed therein have the right to refuse the client access to the salon, stating reasons.

 

12. Right

Dutch law applies to every agreement between Manon Willemina and the client. In the event of an explanation of the content and purport of these general terms and conditions, the Dutch text thereof is always decisive.